Help and FAQ

Stampra is one app for food and strength training. You scan or log meals, log workouts, and get a single daily Balance score that shows whether the day moved you toward your goal. It is a tracking tool, not medical advice.

Stampra is live on the web at app.stampra.app. For when the phone apps are available in your store, ask the team through the contact form.

A daily number from 0 to 100 that combines your food, protein, training and what you logged that day. It is our own measure for tracking, not medical guidance.

There is a Free plan with described meals, free barcode scans, the workout log, the progress dashboard, the exercise guide, the gym starter pack, a sample meal plan and a few AI trainer messages a week. Student and Pro unlock more. Tap the Plan card at the top of Me to compare plans.

The app comes in 19 languages: English, Spanish, French, German, Portuguese, Italian, Dutch, Turkish, Arabic, Urdu, Persian, Hindi, Bengali, Indonesian, Malay, Vietnamese, Chinese (Simplified), Japanese and Korean. Choose one in Me, under Language, or let it follow your phone. The translations are new, so if something reads wrong please tell us through the Contact page. The website, the Privacy Policy and the Terms stay in English, and so do exercise names.

No ads, apart from sponsored gyms in the gym finder, which are always labelled Sponsored. Gyms never learn who you are or where you are.

You need to be 13 or older. If you are 13 to 17, please get a parent or guardian's permission first.

Enter your email and we send a 6-digit code. There is no password for ordinary accounts. If the code does not arrive, check your spam folder and ask for a new one.

Stampra is invite-only for now, so public sign-up is closed. On the sign-in screen you can tap Request an invite, or ask through the contact form. If you already have an account, sign in as usual.

Ask for an invite in the app (sign-in screen) or on the website. When there is a spot, the team creates your account for that exact email address and tells you. Then open Stampra, enter that email and use the 6-digit code. Invites are sent by the team, not by this chat.

The help chat cannot see the waiting list or its order. Invites go out as spots open. If it has been a while, ask the team through the contact form.

Check your spam folder, make sure the email is spelled right, and ask for a new code. The code is only valid for a short time. If it still does not arrive, ask the team through the contact form.

Stampra is invite-only for now. Use Request an invite on the sign-in screen with the email you want to use. If you were already told you are in, check you typed the same address, or use the contact form.

We are not sure this can be done yourself. Ask the team through the contact form, from the address you signed up with.

Sign in on the new phone and your plan comes with you. Your meals and workouts are kept on the device, so they do not move across by themselves. A phone backup or a CSV export is how history is kept.

Pro has the most scans and AI messages. By the plan table: up to 40 photo scans and 40 described meals a day, 30 AI trainer messages a day, 7-day AI meal plans, custom calorie and macro targets, a weekly recap, and CSV export of your data. Everything on Free is included.

Student has up to 20 photo scans and 20 described meals a day, 5 AI trainer messages a day, 3-day AI meal plans, and custom calorie and macro targets. It needs a verified student email.

Free has 2 described meals a day (typed or spoken), free barcode scans and food search, the workout log, progress dashboard, exercise guide, gym starter pack, a sample meal plan, and 3 AI trainer messages a week. Photo scans are on Student and Pro.

Prices are in AUD and include GST. The current price for each plan, monthly or yearly, is on the Plans screen: tap the Plan card at the top of Me.

Yes. Every new account gets 7 days of Pro, with no card needed. It ends by itself and never turns into a charge unless you choose to subscribe. It is once per email address. During the trial, scanning is limited to 15 a day and AI trainer messages to 5 a day.

Tap the Plan card at the top of Me, pick Student or Pro, and choose monthly or yearly. On a phone the purchase goes through the App Store or Google Play; on the web it goes through our card payment page.

iPhone: Settings > your name > Subscriptions > Stampra. Android: Google Play > Payments and subscriptions > Subscriptions > Stampra. Web: Me > Manage subscription. You keep your plan until the end of the period you paid for. The help chat cannot cancel it for you.

Cancelling stops renewal. You keep paid features until the end of the period you have paid for, then you move to Free. Your data stays on your device.

Web purchases (paid by card) can be refunded within 7 days of your first subscription; email or use the contact form. Refunds for App Store or Google Play purchases are handled by Apple or Google, and we cannot issue them. The help chat cannot give refunds.

Open Me > Restore purchases, and make sure you are signed in with the same email you used to buy. If it still does not show, ask the team through the contact form and say which store you used.

Check your App Store, Google Play or card statement for the plan name. For anything unclear, ask the team through the contact form. The help chat cannot see billing records.

Yes, each month or year until you cancel, at the price shown. Cancel at least 24 hours before renewal in your store subscription settings, or with Manage subscription on the web.

If a card is declined we retry for a few days and send reminders. Update your payment method to keep your plan. For help, ask the team through the contact form.

Tap the Plan card at the top of Me, choose Student, and verify with your university, TAFE or college email. We send a one-time code to that address. Verification lasts 12 months and is repeated each year.

It must look like a school address, such as [email protected] (.edu, .edu.au, .ac.uk and Australian institution addresses). The one-time code lasts 15 minutes. If your institution is not recognised, ask the team through the contact form.

Yes, at midnight in your own time zone. Your device's time zone name is saved with your account for this, and it can only be changed about once a week. If your allowance seems to reset at the wrong time, ask the team through the contact form.

Use the Scan tab. Take or choose a photo of your plate and tap Analyse. Photo scans are on Student, Pro and during your trial. You can also describe a meal by typing or speaking, or scan a barcode.

Photo estimates are ranges, not measurements. Edit the portions or items on the meal screen before you save. If a result is badly off, send details through the contact form.

A photo cannot weigh food, so we show a range instead of a falsely exact number. Adjusting the portion tightens it.

No. The photo is sent to our AI service to estimate the meal and is not kept. We keep only the estimate and a one-way fingerprint of the photo for 24 hours so scanning the same photo again is instant.

Your barcode or search words go through our server to a public food database, and nothing about you is sent with them. Figures come from that database, so check the pack, especially for allergies. The camera only reads the code; no picture is kept.

You say or type a meal and it is estimated like a scan. Your phone or browser turns speech into text, and only the text is sent to us. We never receive your voice.

Yes. In Me, choose Kilojoules (kJ) in the energy setting.

Use the Train tab to start a session, add exercises, and log sets, reps and weight. You can save templates and repeat a past session. The exercise guide in Me explains how to use each lift and machine.

Yes. Me > Import workouts from CSV lets you import a history from your previous app if it can export a CSV.

A chat about your training that reads a summary of your recent sessions and can write a programme you save as templates. Find it in Me > AI trainer. It is general information, not medical advice, and it can be wrong. Message limits depend on your plan.

It writes a meal plan with a shopping list aimed at your targets and your country. Free shows a sample plan, Student gets 3-day plans and Pro gets 7-day plans. Find it in Me > Meal planner. It is general guidance, not clinical nutrition advice.

Me > Find a gym. You can tap Use my location or type a suburb or postcode. Gyms marked Sponsored have paid to be shown, and we do not rate or endorse any gym. Check hours and prices with the gym.

An optional Sunday-evening reminder about your weekly summary. It is off unless you switch it on in Me, under Reminders, where your device supports it. It is created on your phone and nothing about it is sent to us.

Your data lives on your device, so you can log meals by hand, record workouts and use the timers without a connection. Scanning, the AI features and sign-in need the internet. It catches up when you are back online.

Check the status page at stampra.app/status. If something is down, everything on your phone keeps working. If the status page is fine and something is still wrong, use the contact form.

Your meals, workouts, weight, measurements, profile and trainer conversation stay on your phone or in your browser. We do not keep a copy. On our servers we hold your email, your plan, sign-in records, daily usage counts and your time zone name.

No. Signing in on a new device brings your plan, not your history. Keep a phone backup, and use CSV export (Pro) to keep a copy of your log.

Me > Export data (CSV). CSV export is part of Pro. You can export meals, workouts, body weight and measurements as files you can open in any spreadsheet app. Because your data lives on your device, this is also your backup.

In the app, CSV export is part of Pro. To ask what we hold about you, email or use the contact form and we will send a copy of the information on our servers within 30 days.

Open Me, scroll to Account and tap Delete account and data, then confirm. This deletes your account and what we hold straight away and clears the meals and workouts on that phone. You can also use the contact form from the address you signed up with. The help chat cannot delete it for you.

Your account and sign-in record, plan record, scan counts and cached results, and student verification details, plus your profile, meals, workouts, weight, measurements and settings on that phone. Backups roll over within about 30 days.

Payment providers keep billing records as long as tax law requires (up to 7 years), and we keep a one-way fingerprint of your email so one address gets one free trial. Ask the team through the contact form if you want the fingerprint removed.

If you subscribed on the web, we cancel it for you first. If you subscribed through Apple or Google it is not cancelled, so cancel it in your App Store or Google Play subscription settings first.

No. We do not sell data, run analytics or tracking, or use your photos, meal descriptions or AI requests to train AI models.

Your last few messages and a short summary of your profile and recent workouts are sent to our AI provider to answer, and are not stored on our servers. The full conversation stays on your device.

Messages here are sent to the same kind of AI service as the trainer to produce an answer, and we do not store them on our servers. Please do not type health details, passwords or payment details here.

No. The help chat only has these help notes. It cannot see your account, plan, billing, usage or data, and it cannot change anything. For anything about your own account, use the contact form.

Our database is in Sydney, Australia. Some providers are overseas, including the AI service in the United States. The privacy policy lists each provider and what it receives.

Everything travels over encrypted connections, sign-in uses one-time codes instead of passwords, and the database lets each person reach only their own rows. Card details go to the payment provider, never to us.

At stampra.app/privacy and stampra.app/terms. In the app, Me has a Privacy policy button.

No. Stampra is not a medical device and is not a substitute for a doctor, dietitian or physio. Estimates and AI replies are general information and can be wrong. Talk to a health professional about any condition.

That is not what this help chat is for. For training questions, use Me > AI trainer. For health, medical or diet conditions, please see a GP or an Accredited Practising Dietitian.

Use the contact form at stampra.app/contact or email [email protected]. We reply within 5 business days. For urgent account problems say so in your message.

Me > Send feedback opens your mail app with the app version and platform filled in, and nothing else about you. Or use the contact form. Please say what you did and what you expected.

Yes. Send it through Me > Send feedback or the contact form. We read everything but cannot promise to build it.

This chat is an AI assistant, not a person. The team answers contact form messages and emails within 5 business days. If you are in danger, call 000. If you need someone to talk to, Lifeline is on 13 11 14, any time.

The help chat only knows what is in these help notes. If the answer is not here, ask the team through the contact form so a person can help.

Please use the contact form or email [email protected] and we will reply within 14 days. If you are not satisfied you can also contact the Office of the Australian Information Commissioner about privacy matters.

Partner gym listings are arranged by the team. Ask through the contact form.

See the Careers page at stampra.app/careers, or ask through the contact form.