Stampra support

Need a hand? Email [email protected] and we'll reply within 5 business days.

Something not working for everyone? Check status.stampra.app first. If the backend is down, you can still log meals by hand, record workouts and use the timers: everything on your phone keeps working, and it catches up when we're back.

Common questions

How do I sign in?

Enter your email and we send a 6-digit code. There's no password. If the code doesn't arrive, check your spam folder and ask for a new one.

Where are my meals and workouts stored?

On your phone (or in your browser). We don't keep a copy, so keep your phone backed up. Pro includes CSV export from Me → Export data.

How do I manage or cancel my subscription?

• iPhone: Settings → your name → Subscriptions → Stampra, or Me → Manage subscription.
• Android: Google Play → Payments & subscriptions → Subscriptions → Stampra, or Me → Manage subscription.
• Web: Me → Manage subscription.

You keep your plan until the end of the period you've paid for. Trials end by themselves and never charge you.

A scan gave a wrong estimate

Photo estimates are ranges, not measurements. Edit the portions or items on the meal screen before you save. If a result is badly off, email us the details and we'll look into it.

I bought a plan but it isn't showing

Open Me → Restore purchases. Make sure you're signed in with the same email you used when you bought it.

How do I delete my account?

Me → Delete my account and data. Details are on the delete account page.

Privacy

See our privacy policy(/privacy) and terms(/terms).

Stampra Pty Ltd · ABN applied for